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                    clients:
             Case Studies
Financial Services
Inbound Customer Care:
For one of the leading consumer lending companies with nearly $123 billion in managed assets and clients in the US, UK and Canada
For a leading global provider of business intelligence services in more than 24 countries worldwide
Outbound Collections Processes:
For one of the leading consumer lending companies with nearly $123 billion in managed assets and clients in the US, UK and Canada
For a leading third party outsourcing company in the US
Processing Services:
For a leading global provider of business intelligence services in more than 24 countries worldwide
For the fourth-largest commercial bank in California
For one of the leading consumer lending companies with nearly $123 billion in managed assets and clients in the US, UK and Canada
Web Based Processes:
For one of the leading consumer lending companies with nearly $123 billion in managed assets and clients in the US, UK and Canada
Insurance
Processing Services:
For a Leading Insurance provider with more than $60 billion of assets
For a leading healthcare insurance provider in the UK
Retail
Inbound Customer Care:

For a global music company

Order Taking:

For a leading apparel and furnishings retailer based in the UK

Processing Services:
For a leading grocery retail chain with more than 1,200 stores in the UK
For a leading apparel and furnishings retailer based in the UK
Outbound Telemarketing :
For a premier direct marketer of general interest and specialty book clubs in the UK with approximately 10 million members
For the UK's largest mail order bookseller with two million customers
Telecom
Inbound Customer Care:

Inbound customer care including resolution desk for a global provider of wireless services

Hospitality
Inbound Customer Service:

For the UK’s railway services provider

General Reservations and Baggage Enquiries:

For a leading UK airline

Manufacturing
Processing Services:

Indexing and other services for a leading food manufacturer whose brand portfolio includes more than 100 leading US brands and numerous category leaders around the world

Accounting Services:

Accounts payable services for the above mentioned leading food manufacturer

Technical Helpdesk:

Helpdesk support for a global leader in auto manufacturing

50% reduction in FTEs
See how we impacted a leading US financial services company>>
20% reduction in Average Handling Time
See how we achieved it for a leading UK fashion retailer>>
   
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