Recruitment & Training
Intelenet believes that one of the critical success factors for delivering value to our customers and achieving success is the quality and caliber of people that are recruited. Hence, we ensure recruitment of people with the right skills for specific processes. Job profiles of potential employees are defined using the following key criteria:
- General competencies, education, experience, understanding of industry sector, defined by the client
- Communication skills
- Competencies as per level of criticality towards delivery of company goals
- Commitment to understanding and delivering to client expectations and critical success factors for the project
- Commitment to the values and mission of Intelenet and our clients
- At, Intelenet, we hire for attitude and train for skills
Rigorous testing and interview processes are used for every level of recruitment, which include domain tests, psychometric testing, technical & operations interviews and Voice & Accent Assessment.
Background checks are conducted for all employees irrespective of the level at which they enter. In addition to assuring ourselves of the quality of people we hire, this check also ensures that we can be confident about fulfilling the security and confidentiality requirements of our clients.
Training – Once employees with the right set of skills have been recruited, the right training is provided which ensures adaptation/alignment to the client and organizational requirements. Different Training methodologies are applied:
Background checks are conducted for all employees irrespective of the level at which they enter. In addition to assuring ourselves of the quality of people we hire, this check also ensures that we can be confident about fulfilling the security and confidentiality requirements of our clients.
Training – Once employees with the right set of skills have been recruited, the right training is provided which ensures adaptation/alignment to the client and organizational requirements. Different Training methodologies are applied:
- Operations Training: Process Training, Voice and Accent Training, Culture Acclimatization, On The Job Training, Continuous Training programs based on performance feedback from the Production and Quality Assurance teams.
- Learning & Development: Employee Growth Programs, Personality Development, Communication Skills etc.
Awards
“Intelenet’s people – centric approach, with emphasis on employee engagement and work – life balance earned Intelenet the #20th position in The Economic Times – Great Place to Work Survey, 2010.”
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