Tools & Technology
Intelenet Global Services’ technology platforms incorporate the elements of scalibility and flexibility and aim at 100% uptime and redundancy to mitigate all risks.We use Process improvement methodologies combines technology innovation.
All tools have been evaluated and tested rigorously in all conceivable situations to ensure their efficient functioning. In addition, they are subjected to periodic checks and timely upgrades are carried out as required.
All tools have been evaluated and tested rigorously in all conceivable situations to ensure their efficient functioning. In addition, they are subjected to periodic checks and timely upgrades are carried out as required.
Technology
The successful implementation of world-class software and hardware solutions is indicative of the technology expertise available at Intelenet. The work process is therefore highly streamlined and has enhanced our overall productivity.
The successful implementation of world-class software and hardware solutions is indicative of the technology expertise available at Intelenet. The work process is therefore highly streamlined and has enhanced our overall productivity.
Intelenet’s Connectivity Model
- Intelenet follows the remote service model.
- In – house capability for remote access to all and any client data and applications.
- 99.99% up time across all connectivity. 100% redundancy available across all networks.
- Agent workstations equipped with high – end standard desktop configurations.
- Network hardware includes HP Net, computer – telephony integration and call monitoring servers, Cisco switches, Servion computer – telephony integration, Alcatel Multiplexers and Avaya automated call distributors.
- Local area network, server and client connections are facilitated via a full – duplex 100 MB Ethernet.
- The network is monitored by software such as Alcatel Mainstreet Express, Sitescope, MRTG and Sniffer.
- Use of both Time Division Multiplexing (TDM) and Internet Protocol (IP) platforms.
Awards
“Intelenet’s people – centric approach, with emphasis on employee engagement and work – life balance earned Intelenet the #20th position in The Economic Times – Great Place to Work Survey, 2010.”
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