Intelenet Global Services- BPO Outsourcing, BPO Operation India, Offshore Call Center Operation

At Intelenet, our capabilities are specifically geared toward the design of customized, scalable solutions for clients that address both their current and future needs. The solutions are devised using an in-house toolkit, which has tools based on previously defined and validated criteria.

We apply the following six key steps toward any outsourcing initiative:

	Process Selection –Identifying and prioritizing the processes to be outsourced.
	Transition – Managing the seamless movement of the process to the offshore environment and its integration into existing business operations
	Risk Management – Identifying and mitigating the risks involved in outsourcing and in the offshore environment as well.
	Pilot - A key phase in the outsourcing life cycle in which we carefully monitor and track the primary dependencies that affect the performance for a given process in the offshore environment.
	Ramp Up - Consequent to the success of the pilot, infrastructure and resources are scaled up to meet specified client volumes.
	Business as Usual - The process is completely set up and operational leading to business as usual.