Intelenet Global Services- BPO Outsourcing, BPO Operation India, Offshore Call Centre Operation

At Intelenet, our capabilities are specifically geared towards the design of customised, scalable solutions that address both the current and future needs of our clients. The solutions we develop are based on the in-house toolkits we have designed based on our year-long expertise and domain management.

We apply the following six key steps toward any outsourcing initiative:

	Process Selection –Identifying and prioritizing the processes to be outsourced.
	Transition – Managing the seamless movement of the process to the offshore environment and its integration into existing business operations
	Risk Management – Identifying and mitigating the risks involved in outsourcing and in the offshore environment as well.
	Pilot - A key phase in the outsourcing life cycle in which we carefully monitor and track the primary dependencies that affect the performance for a given process in the offshore environment.
	Ramp Up - Consequent to the success of the pilot, infrastructure and resources are scaled up to meet specified client volumes.
	Business as Usual - The process is completely set up and operational leading to business as usual.