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Intelenet leverages our most important
asset - its people - to provide you with added value.
Our credentials as a leading BPO provider enable us to
attract the right kind of talent across voice and non-voice
applications. We follow a structured approach toward career
development and nurture an environment of learning and
growth. Some of the measures we deploy for recruitment
and training include:
We follow a structured approach toward career development
and nurture an environment of learning and growth.
Some of the measures we deploy for recruitment and training
include:
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Using the Peoplesoft
ERP platform to recruit employees with the right profile,
personality and fit. Intelenet currently has the capability
to recruit 300 "Right Fit" agents per month. |
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Using our in-house
forecasting model to accurately predict staffing requirements. |
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Carrying out
rigorous online tests for recruitment. The tests are
customized for voice, back office, technical support
and finance and accounting processes. |
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Utilizing an
intensive training program -- which includes soft-skills
and relevant process knowledge training - along with
regular refresher programs. |
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A "Train
The Trainer" model by which Intelenet trainers
are certified by client trainers to train new team
members. This facilitates smooth mapping and documentation
of processes and procedures. |
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