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We use the "People Profile Matrix" to hire the best suited profiles with requisites skill sets and attitude.
Intelenet currently has the capability
to recruit 500 "Right Fit" agents per month. |
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Using our in-house
forecasting model to accurately predict staffing requirements. |
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Customised domain tests to gauge the minimum aptitude and learnability of the interviewees. Carrying out
rigorous online tests for recruitment. These tests are
customised for voice, back office, technical support
and finance and accounting processes. |
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Utilising an
intensive training program -- which includes soft-skills
and relevant process knowledge training - along with
regular refresher programs. |
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A "Train
The Trainer" model by which Intelenet trainers
are certified by client trainers to train new team
members. This facilitates smooth mapping and documentation
of processes and procedures. |