Intelenet leverages our most important asset - its people - to provide you with added value. Our credentials as a leading BPO provider enable us to attract the right kind of talent across voice and non-voice applications. We follow a structured approach toward career development and nurture an environment of learning and growth. Some of the measures we deploy for recruitment and training include:

Some of the measures we deploy for recruitment and training include:

	We use the "People Profile Matrix" to hire the best suited profiles with requisites skill sets and attitude. Intelenet currently has the capability to recruit 500 "Right Fit" agents per month.
	Using our in-house forecasting model to accurately predict staffing requirements.
	Customised domain tests to gauge the minimum aptitude and learnability of the interviewees. Carrying out rigorous online tests for recruitment. These tests are customised for voice, back office, technical support and finance and accounting processes.
	Utilising an intensive training program -- which includes soft-skills and relevant process knowledge training - along with regular refresher programs.
	A "Train The Trainer" model by which Intelenet trainers are certified by client trainers to train new team members. This facilitates smooth mapping and documentation of processes and procedures.