Intelenet is committed to protecting its
clients' interests and enabling business continuity during
crisis situations. A robust infrastructure, strong scalability
platform and diverse and reliable connectivity solutions
are the key factors in executing the Intelenet Business
Continuity plan.
Crisis Management Plan
At the core of the Business Continuity plan is a Disaster
Recovery Plan, which lets Intelenet management maintain
business operations in the event of failure or natural
disaster. At a corporate level, the plan has been fully
evaluated and tested to address all business continuity
needs.
The Disaster Recovery Plan forms the basis of Intelenet's
strategy to implement Business Continuity and Crisis Management
across client operations.
Outage Plan
The Outage Plan is implemented at the following levels
for mission critical services:
 |
Site Outage
- For outages at the location where operations are
carried out, an alternate site within the city is
activated. |
|
City Outage
- For outages in the city where operations are located,
an alternate site in a different city within the country
is activated. |
Robust Security Measures
At Intelenet, security and confidentiality is built into
all policies. Our information security policy is designed
to meet all BS 7799 standards (the most widely recognized
information security standard in the world). The policy
includes personnel, physical and environmental access control,
and compliance.
Intelenet maintains stringent levels of security in all
its facilities including:
|
Appropriate alarm systems |
|
Security access
system controls |
|
Cisco's PIX
515 E firewall |
|
Fire detection
and suppression systems |
|
Employee background
checks |
Physical Security
Several steps undertaken as part of Intelenet's physical
security plans include:
|
Data center with single entry situated away from operations
area |
|
Zoned access
for visitors and employees alike |
|
Security guards
at each level as well as main entry and exit points |
|
Audit trail
of user sign-on and sign-off |
|
Physical access
control log sheets |
Logical Security
Intelenet's logical security plans include:
|
Robust security policy |
|
Password usage
and reset |
|
Regular back
up of data access files, including access rules |
|
Monitoring
and reporting |
|
Audit trail
of user access |
The local area network is a logical extension of a client's
local area network. The current production infrastructure
is therefore not exposed to vulnerable areas like the Internet.
Contractual Security
|
All employees
sign a Non-Disclosure Agreement at the time of recruitment |
|
Intelenet has
adequate insurance cover to protect employees, infrastructure
and operations |
Intelenet has proven its commitment to fostering and maintaining
long-term goodwill and trust with clients by effectively
safeguarding highly sensitive information, such as personal
information, confidential documents, credit card information
and social security numbers, etc. With clients like a worldwide
credit card issuer, a leading global credit reporting bureau
and retail banks, Intelenet has proven its ability to safeguard
customer information.
Intelenet Global Services is a ISO27001 certified organisation, and
is also
in the process of obtaining the ITIL (BS 15000) certification.
As a part of the governance process, Intelenet follows the
same guidelines as stated by ITIL.
