|
At Intelenet, we deploy a comprehensive
technology tool kit to enhance productivity while reducing
costs and mitigating risks for our clients' business.
The tools manage critical business tasks including telephony,
image workflow, call and email tracking, knowledge management
and collection.
All tools have been evaluated and tested rigorously in
all conceivable situations to ensure their efficient functioning.
In addition, they are subjected to periodic checks and
timely upgrades are carried out as required.
|
| |
 |
| |
Technology |
|
| The successful
implementation of world-class software and hardware solutions
is indicative of the technology expertise available at Intelenet.
The work process is therefore highly streamlined and has
enhanced our overall productivity.
Intelenet's Connectivity Model
 |
Intelenet follows
the remote service model. |
|
In-house capability
for remote access to all and any client data and applications. |
|
99.99% up time
across all connectivity. 100% redundancy available across
all networks. |
|
Agent workstations
equipped with high-end standard desktop configurations. |
|
Network hardware
includes HP Net, computer-telephony integration and
call monitoring servers, Cisco switches, Servion computer-telephony
integration, Alcatel Multiplexers and Avaya automated
call distributors. |
|
Local area network,
server and client connections are facilitated via a
full-duplex 100 MB Ethernet. |
|
The network is
monitored by software such as Alcatel Mainstreet Express,
Sitescope, MRTG and Sniffer. |
|
Use of both Time
Division Multiplexing (TDM) and Internet Protocol (IP)
platforms. |
|
|
|
