Intelenet value-driven culture continues to direct the group's growth and businesses. Values are the key corner stones in the working lives for all employees at Intelenet.
Intelenet has implemented both Structured and Non-Structured Employee Listening initiatives to encourage open communication throughout the organization. Feedback gathered from employees is documented and used as guidelines to introduce new people practices and fix problem areas if any.
Our HR team/Counsel team is accessible for various issues like joining formalities or anything that comes up during an employee’s stint with Intelenet. In addition, Intelenet also has a counsellor to help employees with issues that they may face at work or personally.
Structured ‘Employee Listening’ initiatives include:
- Open door policy
- Operations Manager Meet (Focus Groups)
- HR Open Forum
- Exit Interviews
- Senior Management Floor Walk and CXO interactions
- Buddy System for the first three months to help employee settle into the organisation
- Open employee communication channels such as ‘Town Hall’ meetings, Focus Group meetings, I-Scoop, to share important organizational and industry developments
- Annual Employee Satisfaction Survey (ESAT) to identify areas of improvements and necessary improvement actions are initiated. As a part of the Employee satisfaction survey, we track certain parameters to measure employee satisfaction and their well being such as Perception of Organizational Leadership, Company Image, Quality of Work Life, Compensation, Training, Performance & Career Appraisal. This survey is conducted by Gallup twice a year and results are shared across the organization. It’s results are an important input in drawing Intelenet’s HR policies.
At Intelenet, employees enjoy state-of-the-art facilities that match or exceed industry-best standards. A world-class working environment and facilities such as:
- Regular, comfortable transportation
- Ergonomically designed workstations, Microprocessor controlled air-conditioning and internal lighting
- In-house ATM, Concierge Services for bill payment
- Fully equipped Gym
- Sessions on Diet, Food & Nutrition coupled with lessons on physical exercises & aerobics
- Health & Safety Compliance
- 24 hour cafeteria with vending machines, microwaves
- Hospitalization coverage, accident insurance
- Gratuity and PF
- Issue of stock options to Key/Critical Resources - option of wealth creation and bonding to the organization
- Asset building opportunities
- Support for higher education, computer courses, Learning centers & libraries
- Team games equipment: Agents play cricket together on several days, participate in competitions
- Every site/ facility has HR Helpdesks to assist employees with regard to Payroll Processing, Induction formalities, Tax Investments and Planning etc.
- Dropbox Facility to assist employees in quick and speedy clearance of reimbursements, clearance of dues, submission of documents etc.
Intelenet believes in building ‘fun’ activities in developing an employee base that is involved in the organization as well their individual processes. Intelenet has a dedicated in-house Social Committee with the sole responsibility of engaging employees in activities and events that refresh the mood of the employees and rejuvenating them to get back to work. Events such as ‘Friday Dhamaal’, Tambola, dance workshops, Cricket and Volleyball Tournaments energise employees.
Intelenet encourages the development of sports. We also have an active Cricket and a football team that participates in various corporate level and inter-BPO Tournaments. Our cricket team has been actively participating and winning tournaments such as Times Shield and various tournaments.
Intelenet also encourages and supports talented employees to pursue their hobbies and interests.
The highlight of Intelenet’s ‘Fun at Work’ initiatives is our 15-day long fun filled Employee Appreciation Programme. This is a 15-day programme organized exclusively for employees that recognizes and appreciates the role of employees in Intelenet’s success. The Employee Appreciation Programme rewards employees that have demonstrated performance and also actively engages employees and their families in contests, events, and entertainment and provides a platform for employees to showcase their talents.
- Intelenet has a significant number of handicapped employees who we support individually whether it’s purchasing wheelchairs, crutches, transport or ensuring that they have a network of people who support them.
- Intelenet has a doctor on call for all locations as well as tie-ups with nearby hospitals and clinics for emergencies.
- For ensuring the mental and emotional health of its employees, Intelenet has an unique employee assistance program available to all across the centre here at Malad. For this we have engaged the services of Drishti, a professional outfit specializing in offering varied services related to the field of human behavior. Drishti offers services that help employees understand themselves as well as people understand others. This on-site counseling service is a fully confidential service. Information that employees share with the Drishti counselors is only used for the sole purpose of helping them and is not shared with any other person without the expressed consent of the employee. Intelenet is fully committed to this confidentiality. The service is designed to help the employees not only find solutions to any problem that they may be facing at work or outside, but also to provide them with an opportunity of enhancing the quality of your their life.
|
|
|
