Banking & Financial Services
The Banking and Financial Services (BFS) industry has been a core focus area for Intelenet since inception in 2001. We have been delivering strategic impact by way of increased productivity and continuous process improvements to international banking and financial services organisations across retail banking, business banking and shared services.
Intelenet combines the best of people, processes, technologies and operating models along with potential savings offshore to provide a high – value, high – quality solution to our customers.
Intelenet combines the best of people, processes, technologies and operating models along with potential savings offshore to provide a high – value, high – quality solution to our customers.
- Efficient management of high volume fluctuations and aggressive growth to accommodate higher volumes and new client processes.
- Proven experience in delivering complex banking operations across multiple geographies over 100 systems.
- 36 global delivery centers resulting in an inherent provision of business continuity for banks.
- Ability to process ‘low–ticket’ transactions and recover written-off items to Bank’s P&L (e.g. Account reconciliation, POD, etc).
- Technology innovation through digitisation by has resulting in process automation in various areas such as:
- Customised CRM systems and seamless integration with back–end transaction processing systems of banks
- Alignment of dialer systems to banks telemarketing, Collections & Recoveries strategy
- Paperless operating environment through scanning and image–enabled workflow automation systems
- Ability to host, integrate, manage, document, test and implement Core Banking & support systems
- Managed a variety of ‘Hybrid’ offshore models (e.g. BOT, pure–play 3rd party offshoring, captive setups, Consulting, etc)
Our range of offerings involve:
Capability – Breadth and Depth
Case studies
“ Our client is a UK – based Premier Financial Services Group with over 2500 branches throughout UK and 500 branches in over 60 countries. ”
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White Papers
“Global Trade Finance has undergone a sea change. This white paper studies the emerging trends in the Trade Finance industry”
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“The last year was a challenging one for the US Mortgage Market with troubled home loans continuing to mount. With several Loan Modification programs running, the challenge for most financial institutions is to make the best of the given situation. Now that there are some path breaking solutions in the offing, modifying loans is no longer a nightmare!”
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How has the outsourcing industry grown from a mere offshore provider of services to leverage on the labor cost differential to being experts in the Industry providing unparalleled services and new avenues to do more than just save costs
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