Banking & Financial Services
The Banking and Financial Services (BFS) industry has been a core focus area for Intelenet since inception in 2001. Our value proposition in this area goes beyond just cost savings and quality – we have been delivering strategic impact by way of increased productivity and continuous process improvements to international banking and financial services organisations across retail banking, business banking and shared services.
Key impacts delivered to global banking clients include:
Key impacts delivered to global banking clients include:
- Continuous process improvement effort leading to productivity increase of 20% and cost benefit of 20% over the past 10 months to Banks.
- Turn Around Time of Claims Processing reduced significantly – 1 to 2 business days compared to client target of 6 business days .
- Reduced processing time by 8% pts, thus offering a higher productivity.
- Abandonment Rate maintained well below 0.5% against the client target of 5%.
- Accuracy level maintained at 98% against the client target of 95%.
- Surpassed Service Levels by 15% consistently (95% against the client target of 80%)
Intelenet combines the best of people, processes, technologies and operating models along with potential savings offshore to provide a high – value, high – quality solution to our customers.
- Efficient management of high volume fluctuations. Managing aggressive growth to accommodate higher volumes and new client processes.
- Proven experience in delivering complex Banking operations across multiple geographies and over 100 systems.
- Wide Geographic presence (25 centres in India, 3 in USA, 1 in Mauritius and Philippines, 2 in Latin America) resulting in an inherent provision of business continuity for banks.
- Ability to process ‘low – ticket’ transactions and recover written – off items to Bank’s P&L (e.g. Account reconciliation, POD, etc).
- Technology innovation through digitisation by has resulted in process automation in various areas such as:
- Development of customised CRM systems and seamless integration with back-end transaction processing systems of banks
- Improved agent productivity through alignment of dialer systems to banks telemarketing, Collections & Recoveries strategy
- Ability to convert physical transactions into paperless operating environment through scanning and image-enabled workflow automation systems
- Ability to host, integrate, manage, document, test and implement Core Banking & support systems
- Managed a variety of ‘Hybrid’ offshore models (e.g. BOT, pure–play 3rd party offshoring, captive setups, Consulting, etc)
Our Value Maximizers
Case studies
“Our client is a UK – based Premier Financial Services Group with over 2500 branches throughout UK and 500 branches in over 60 countries. ”
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White Papers
The hospitality industry is increasingly adopting outsourcing, especially for business transformation and cost leadership and using the state – of – the – art services offered by BPO’s to improve the customer facing processes
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