Retail
Intelenet plays a crucial role in the time-sensitive, demanding retail industry by delivering a high level of customer satisfaction in a high – volume environment. Fast, effective customer service, customer retention and up selling are the key responsibilities of Intelenet’s retail team. Retail services include:
- Outbound Telemarketing
- Cross Sell/ Up Sell
- Inbound Order Taking
- Inbound Customer Service
- Mailroom Processing
- Transaction Processing
- Inventory Accounting
- Invoice Clearance
Achievements
- Intelenet saved a leading UK retailer 30% in costs while achieving a 98% end – user satisfaction rating.
- Intelenet created an automated solution for the UK’s largest mail order retailer of music to monitor call quality, which is now being rolled out to other service providers in the client's network of service providers.
Case studies
“Established in 1875, our client is 6th largest retailer in UK dealing in Groceries, Milk & Milk Products, Vegetables, Fruits, Meat, Wine & also in Petrol. It has more than 900 Stores & Depot in all over in UK with a 6.3% market share. ”
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White Papers
Global Trade Finance has undergone a sea change. This white paper studies the emerging trends in the Trade Finance industry
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