Rightshore Consulting
Our suite of rightshore consulting services is designed to help businesses decide on the appropriate model to rapidly set up and run rightshore operations in India. Depending on the client’s specific requirements, we offer end – to – end project execution and modular services.
With a successful track record of managing Outsource migration of voice and non-voice processes across different industries, Intelenet has developed expertise to assess ‘Outsource – ability’ of customer’s operations, develop cost – benefit business cases, develop rightshore/outsourced operating models and ensure seamless transitions.
With a successful track record of managing Outsource migration of voice and non-voice processes across different industries, Intelenet has developed expertise to assess ‘Outsource – ability’ of customer’s operations, develop cost – benefit business cases, develop rightshore/outsourced operating models and ensure seamless transitions.
Our Tools:
- Based on the collective offshoring expertise and experience available across the organization, Intelenet has developed a proprietary offshoring toolkit – ‘ICON’.
- The toolkit addresses the entire lifecycle of the offshoring lifecycle, covering pre – transition and post transition stages.
- Our typical engagement model starts from Discovery Phase. Our team of domain experts outline the outsource potential with a detailed risk analysis and business case. We help our clients to priortize the key processes and suggest tactical changes.
- The next phase is ‘rightshore Design’ where our team of Business Analysts and consultants engage with the client’s processes and outline the detailed rightshore operating model including the To – be design, capacity planning, resource management, technology architecture, BCP requirements, service levels, etc.
- Final phase is transition and implementation. Our transition and project management experts come into play for successful migration and training support . We handhold our clients in the movement of processes and ensure value is delivered.