Techno Business Consulting
Technology is a key enabler for the delivery of world – class BPO services especially in the Banking and Financial Services industry.
Along with expertise in process management and offshore migration of operations Intelenet’s specialised team consisting of career bankers the domain expertise of understanding business and technology. With a strong BFS BPO experience of over 6 years and the domain capability that is available, Intelenet will be able to deliver an end to end consulting and hands – on implementation of technology and business solutions.
Along with expertise in process management and offshore migration of operations Intelenet’s specialised team consisting of career bankers the domain expertise of understanding business and technology. With a strong BFS BPO experience of over 6 years and the domain capability that is available, Intelenet will be able to deliver an end to end consulting and hands – on implementation of technology and business solutions.
With rich experience in implementing business and technology solutions in various Banks Intelenet helps clients implement technology solutions help achieve business objectives. Intelenet Global Services can assist in the following areas:
- Identify challenges and provide customised business solutions.
- Understand customer’s business needs and implement scalable technology and business solutions.
- Domain expertise across the Banking and Financial Services Vertical covering
- Retail Banking covering Liabilities and Assets (Mortgages, Unsecured etc.)
- Channel Integration (ATMs, Kiosks, Contact Centre, Internet, Mobile etc.)
- Cards (Debit, Credit, Prepaid)
- Trade Finance
- Payments and Cash Management
- Treasury and Financial Markets
- Experienced in Evaluation and Implementation of
- Core Banking Products
- Wealth Management Products
- ATMs/Kiosk, EFT Switches
- Card Management Systems for Debit, Credit and Prepaid.
- Internet/Mobile Banking Services with varied levels of Security by Customer Segment.
- Loans and Advances Products for Retail and Corporate Customers
- Clearing and Cash Management Systems.
- Money Transfer and Remittances System (Internet, Card Based etc.)
- Treasury and Money Market Systems
- KYC/AML and Compliance tracking and monitoring systems
- Imaging and Workflow Management Systems
Technology Solutions:
Intelenet has strong expertise in developing and deploying numerous technology enhancements across multiple engagements.
Intelenet has strong expertise in developing and deploying numerous technology enhancements across multiple engagements.
- Deployment of a workflow solution for the India – based operations of a U.S. credit rating bureau. Intelenet evaluated the market space, selected vendors, deployed the solution at substantially lower costs and re – engineered the same solution to the client site in the United States.
- Creation of an automated solution for the UK’s largest mail order retailer of music to monitor call quality, which is now being rolled out to other service providers in the client’s network of service providers.
- Development of a GUI – based solution for a leading U.S. mobile voice and data communications provider to better handle the various types of calls facing agents which resulted in a 30 second reduction in Average Handle Time (AHT). Digitisation of as much as possible to create a paperless environment.
Case studies
“ Established in 1875, our client is 6th largest retailer in UK dealing in Groceries, Milk & Milk Products, Vegetables, Fruits, Meat, Wine & also in Petrol. ”
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White Papers
The hospitality industry is increasingly adopting outsourcing, especially for business transformation and cost leadership and using the state – of – the – art services offered by BPO's to improve the customer facing processes
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