Travel
Given the dynamic nature of this market segment, Intelenet has been at the forefront in providing consistent process improvements to handle industry requirements.
Travel and hospitality services include:
Travel and hospitality services include:
- Inbound Sales
- Cross Sell and Up Sell
- Inbound query handling
- Customer Service
- General Reservations
- Baggage Enquiries
- Tours
- Fares and Pre–Paid Ticket Questions
Achievements
- Intelenet developed an electronic knowledgebase navigation solution for Britain’s association of train operating companies, which reduced AHT by 3 minutes (30%).
Case studies
“ Our client, is the official information service provider for rail travel operators in UK handling over one billion rail passenger journeys annually. ”
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White Papers
The hospitality industry is increasingly adopting outsourcing, especially for business transformation and cost leadership and using the state – of – the – art services offered by BPO’s to improve the customer facing processes
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