Intelenet

Domestic Capabilities

Largest domestic Business Processing Outsourcing (BPO) company in India.
Delivering through 13 state-of-the-art centres across 7 locations in India - Mumbai, Pune, Mohali, Delhi, Kolkata, Bangalore and Chennai
Managing a wide array of processes across verticals including Financial services, Insurance, Telecom, Travel, Retail, Media, Consumer Durables, Healthcare etc.
Providing customized outsourcing services and solutions to over 40 clients
Current capacity of 8200 seats with expansion plans of 20,000 seats by 2009
Work pool of more than 11000 dedicated resources
ISO 9001-2000 certified
Offering multilingual (9 Indian languages – English, Hindi, Punjabi, Bengali, Marathi, Kannada, Telugu, Malayalam and Tamil) services to clients

For more information, please visit www.sparshindia.com

Domestic Service Offerings


BFSI

Telecom

Travel

Retail & Consumer Durables

Government

Media

Contact Center
	Sales
	Customer Management Services
	Account setup & maintainence
	Client aquisition
	Post Sale Management Services
	Information Dissemination
	Query Resolution
	Complaints Management
	Order fulfillment
	Dealer Support
	Contests & Promotions
	Market Research
	Customer Satisfaction Surveys

Back Office
	Card Processing
	Processing clients request
	Application processing
	Account creation
	Policy set-up
	Claims processing
	Order processing
	Seminar registration
	E-mail Support
	Bulk SMS Dispatch

Capabilities across Verticals

Verticals	Capabilities
Banking & Financial Services	*Inbound Voice* Account Maintenance Services Customer Service Account Origination Support Complaint Resolution Credit cards management Queries Management	*Outbound Voice* Lead Generation Account Acquisition Reference Request Survey Calls	*Back Office Support* Data Mining Request processing CDR Reconciliation Loan Processing
Insurance	*Inbound Voice* Customer Service Claims Processing Queries Management	*Outbound Voice* Lead Generation Sales Reference Request Survey Calls	Back Office Support Policy creation Policy Administration Field Executive Support Database Management
Telecom	*Inbound Voice* Customer Service Inbound Sales New Account Set Up Account Maintenance Services Queries Management Inbound Order Taking Technical Support	*Outbound Voice* Lead Generation Sales Reference Request	*Back Office Support* Database Mining E-mail Management Queries Management- Web
Travel	Bookings Amendments & Cancellations Customer Service Up-selling Advisory Services on flight schedule Revenue Management	Interline sales & ancillary services Pre & Post flight analysis Tele check in Frequent flyer member services	Quote fares Update on ticket availability General information on delays
Retail	Sales Order Processing Customer Service Queries Resolution Dealer support	Order Tracking Order Verification Rebates & Refunds	Coordination with stores Email Management
Media	Customer Service Queries Resolution	Inbound contests and Promotions Contest Management
Government	Tax Payer Information Grievance Handling	Resource Mobilization Customer Service
Consumer Durables	Inbound customer service Complaint handling Inbound enquiry-to-sales conversion	Outbound forward of leads / queries to concerned dealers Inbound Order taking	Inbound new account support Inbound Customer Service

Value Proposition To clients

Single largest BPO provider in the country with strong and experienced management Geographical spread & reach
Call center and backoffice fulfilment capabilities
Demonstrable technology platform with high software capability
Ability to tie in a strong network of vendors and manage them effectively for our clients
Sound knowledge of domain and business practices in the industry
Strong project management skills & robust delivery platform.
Ability to bring in international best practices through Intelenet Global Services