|
Domestic Capabilities 
- Largest domestic Business Processing
Outsourcing (BPO) company in India.
- Delivering through 20 state-of-the-art centres across 8 locations in India - Mumbai, Pune, Mohali, Delhi,
Kolkata, Bangalore, Chennai,Pondicherry and Dehradun.
- Managing a wide array of processes
across verticals including Financial services, Insurance,
Telecom, Travel, Retail, Media, Consumer Durables,
Healthcare etc.
- Providing customised outsourcing
services and solutions to over 40 clients
- Current capacity of 8200 seats with expansion plans
of 20,000 seats by 2009
- Work pool of more than 16000 dedicated resources
- ISO 9001-2000 certified
- Sparsh provides multi-lingual support in English and 14 Indian Languages including Hindi, Punjabi, Bengali, Marathi, Gujarati, Kannada, Telugu, Malayalam, Tamil,
Assamese, Oriya, Haryanvi, Nagamese, Mizo.
For more information, please visit www.sparshindia.com
Our Service Offerings
|
| BFSI |
|
| Telecom |
|
| Travel |
|
| Retail & Consumer Durables |
|
| Government |
|
| Media |
Contact Centre |
|
Sales |
|
Customer Management Services |
|
Account setup & maintainance |
|
Client acquisition |
|
Post Sale Management Services |
|
Information Dissemination |
|
Query Resolution |
|
Complaints Management |
|
Order fulfillment |
|
Dealer Support |
|
Contests & Promotions |
|
Market Research |
|
Customer Satisfaction Surveys |
Back Office |
 |
Card Processing |
|
Processing clients request |
|
Application processing |
|
Account creation |
|
Policy set-up |
|
Claims processing |
|
Order processing |
|
Seminar registration |
|
E-mail Support |
|
Bulk SMS Despatch |
|
Capabilities across Verticals
Verticals |
Capabilities |
| Banking & Financial Services |
Inbound Voice
|
Outbound Voice
-
Lead Generation
-
Account Acquisition
-
Reference Request
-
Survey Calls
|
Back Office Support
-
Data Mining
-
Request processing
-
CDR Reconciliation
-
Loan Processing
|
| Insurance |
Inbound Voice
- Customer Service
- Claims Processing
- Queries Management
|
Outbound Voice
-
Lead Generation
-
Sales
-
Reference Request
-
Survey Calls
|
Back Office Support
-
Policy creation
-
Policy Administration
-
Field Executive Support
-
Database Management
|
| Telecom |
Inbound Voice
|
Outbound Voice
-
Lead Generation
-
Sales
-
Reference Request
|
Back Office Support
-
Database Mining
-
E-mail Management
-
Queries Management- Web
|
| Travel |
- Bookings
- Amendments &
Cancellations
- Customer Service
- Up-selling
- Advisory Services on
flight schedule
- Revenue Management
|
- Interline sales & ancillary services
- Pre & Post flight
analysis
- Tele check in
- Frequent flyer member services
|
- Quote fares
- Update on ticket
availability
- General information on delays
|
| Retail |
- Sales
- Order Processing
- Customer Service
- Queries Resolution
- Dealer support
|
- Order Tracking
- Order Verification
- Rebates & Refunds
|
- Coordination with stores
- Email Management
|
| Media |
- Customer Service
- Queries Resolution
|
- Inbound contests and Promotions
- Contest Management
|
|
| Government |
- Tax Payer Information
- Grievance Handling
|
- Resource Mobilisation
- Customer Service
|
|
| Consumer Durables |
|
|
- Inbound new account support
- Inbound Customer Service
|
Value Proposition to clients
- Largest BPO provider in the
country with strong and experienced management Geographical spread
& reach
- Call centre and backoffice
fulfilment capabilities
- Demonstrable technology
platform with high software capability
- Ability to tie in a strong
network of vendors fulfilment and manage them effectively for our
clients
- Sound knowledge of domain and
business practices in the industry
- Strong project management
skills & robust delivery platform.
- Ability to bring in international best practices through Intelenet Global Services
|
|
