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The Banking and Financial Services (BFS)
industry has been a core focus area for Intelenet since
inception in 2001. Our value proposition in this area goes
beyond just cost savings and quality – we have been delivering
strategic impact by way of increased productivity and
continuous process improvements to international banking and
financial services organisations across retail banking,
business banking and shared services.
Key impacts delivered to
global banking clients include:
Intelenet combines the best of people, processes, technologies and operating models along with potential savings offshore to provide a high-value, high-quality solution to our customers.
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Efficient management of high volume fluctuations. Managing aggressive growth to accommodate higher volumes and new client processes.
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Proven experience in delivering complex Banking operations across multiple geographies and over 100 systems.
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Wide Geographic presence (25 centres in India, 3 in USA, 1 in Mauritius and Philippines, 2 in Latin America) resulting in an inherent provision of business continuity for banks.
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Ability to process ‘low-ticket’ transactions and recover written-off items to Bank’s P&L (e.g. Account reconciliation, POD, etc).
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Technology innovation through digitisation by has resulted in process automation in various areas such as:
- Development of customised CRM
systems and seamless integration with back-end transaction
processing systems of banks
- Improved agent productivity
through alignment of dialer systems to banks
telemarketing, Collections & Recoveries strategy
- Ability to convert physical
transactions into paperless operating environment through
scanning and image-enabled workflow automation systems
- Ability to host, integrate, manage, document, test and implement Core Banking & support systems
- Managed a variety of ‘Hybrid’ offshore models (e.g. BOT, pure-play 3rd party
offshoring, captive setups, Consulting, etc)
Our Value Maximizers
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