Intelenet

Intelenet plays a crucial role in the time-sensitive, demanding retail industry by delivering a high level of customer satisfaction in a high-volume environment. Fast, effective customer service, customer retention and up selling are the key responsibilities of Intelenet's retail team. Retail services include:

Outbound Telemarketing

Cross Sell/ Up Sell

Inbound Order Taking

Inbound Customer Service

Mailroom Processing

Transaction Processing

Inventory Accounting

Invoice Clearance

Achievements

	Intelenet saved a leading UK retailer 30% in costs while achieving a 98% end-user satisfaction rating.
	Intelenet created an automated solution for the UK's largest mail order retailer of music to monitor call quality, which is now being rolled out to other service providers in the client's network of service providers.