| The global business landscape is constantly evolving and as a result the contact centre industry too is witnessing a rapid growth and constant change. Technology is a key enabler for the delivery of world-class BPO services and its impact on business is especially high on technology dependant industries, such as Banking and Financial Services.
As a leading offshore outsourcing service
provider, Intelenet has developed considerable expertise in
the areas of process management and offshore migration of
operations during the last 6 years, and specialising in
Banking and financial services processes.
As a next level to the process expertise, Intelenet has setup a specialised team with Domain expertise for providing Techno Business Services. The experience of career Bankers and their expertise of understanding business and technology will be the key to deliver these services.
With a strong BFS BPO experience of over 6 years and the domain capability that is available, Intelenet will be able to deliver an end to end consulting and hands-on implementation of technology and business solutions.
With rich experience in implementing business and technology solutions in various Banks, combined with domain expertise, Intelenet helps clients implement technology solutions help achieve business objectives. Intelenet Global Services can assist in the following areas:
- Identify challenges and provide
customised business solutions.
- Understand customer’s business needs
and implement scalable technology and business solutions.
- Domain expertise across the Banking and Financial Services Vertical covering
- Retail Banking covering Liabilities
and Assets (Mortgages, Unsecured etc.)
- Channel Integration (ATMs, Kiosks,
Contact Centre, Internet, Mobile etc.)
- Cards (Debit, Credit, Prepaid)
- Trade Finance
- Payments and Cash Management
- Treasury and Financial Markets
- Experienced in Evaluation and
Implementation of
- Core Banking Products
- Wealth Management Products
- ATMs/Kiosk, EFT Switches
- Card Management Systems for Debit,
Credit and Prepaid.
- Internet/Mobile Banking Services
with varied levels of Security by Customer Segment.
- Loans and Advances Products for
Retail and Corporate Customers
- Clearing and Cash Management
Systems.
- Money Transfer and Remittances
System (Internet, Card Based etc.)
- Treasury and Money Market Systems
- KYC/AML and Compliance tracking and
monitoring systems
- Imaging and Workflow Management Systems
Technology Solutions:
Intelenet has strong expertise in developing and
deploying numerous technology enhancements across multiple
engagements. Following are examples of how Intelenet has
utilised technology to impact our clients:
-
Deployment of a workflow solution for the
India-based operations of a U.S. credit rating bureau.
Intelenet evaluated the market space, selected vendors,
deployed the solution at substantially lower costs and
re-engineered the same solution to the client site in the
United States.
-
Creation of an automated solution for the
UK's largest mail order retailer of music to monitor call
quality, which is now being rolled out to other service
providers in the client's network of service providers.
-
Development of a GUI-based solution for a
leading U.S. mobile voice and data communications provider
to better handle the various types of calls facing agents
which resulted in a 30 second reduction in Average Handle
Time (AHT). Digitisation of as much as possible to create a
paperless environment.
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