| Techno- Business
The global business landscape is constantly evolving and as a result the contact centre industry too is witnessing a rapid growth and constant change. Technology is a key enabler for the delivery of world-class BPO services and its impact on business is especially high on technology dependant industries, such as Banking and Financial Services.
As a leading Offshore outsourcing service provider, Intelenet has developed considerable expertise in the areas of process management and offshore migration of operations during the last 6 years, and specialising in Banking and financial services processes.
As a next level to the process expertise, Intelenet has setup a specialized team with Domain expertise for providing Techno Business Services. The experience of career Bankers and their expertise of understanding business and technology will be the key to deliver these services.
With a strong BFS BPO experience of over 6 years and the domain capability that is available, Intelenet will be able to deliver an end to end consulting and hands-on implementation of technology and business solutions.
With rich experience in implementing business and technology solutions in various Banks, combined with domain expertise, Intelenet helps clients implement technology solutions help achieve business objectives. Intelenet Global Services can assist in the following areas:
- Identify Challenges and provide customized Business solutions.
- Understand customer’s Business needs and Implement scalable technology and business solutions.
- Domain Expertise across the Banking and Financial Services Vertical covering
- Retail Banking covering Liabilities and Assets (Mortgages, Unsecured etc.)
- Channel Integration (ATMs, Kiosks, Contact Center, Internet, Mobile etc.)
- Cards (Debit, Credit, Prepaid)
- Trade Finance
- Payments and Cash Management
- Treasury and Financial Markets
- Experienced in Evaluation and Implementation of
- Core Banking Products
- Wealth Management Products
- ATMs/Kiosk, EFT Switches
- Card Management Systems for Debit, Credit and Prepaid.
- Internet/Mobile Banking Services with varied levels of Security by Customer Segment.
- Loans and Advances Products for Retail and Corporate Customers
- Clearing and Cash Management Systems.
- Money Transfer and Remittances System (Internet, Card Based etc.)
- Treasury and Money Market Systems
- KYC/AML and Compliance tracking and monitoring systems
- Imaging and Workflow Management Systems
Technology Solutions:
Intelenet has strong expertise in developing and deploying numerous technology enhancements across multiple engagements. Following are examples of how Intelenet has utilized technology to impact our clients:
- Deployment of a workflow solution for the India-based operations of a U.S. credit rating bureau. Intelenet evaluated the market space, selected vendors, deployed the solution at substantially lower costs and re-engineered the same solution to the client site in the United States.
- Creation of an automated solution for the UK's largest mail order retailer of music to monitor call quality, which is now being rolled out to other service providers in the client's network of service providers.
- Development of a GUI-based solution for a leading U.S. mobile voice and data communications provider to better handle the various types of calls facing agents which resulted in a 30 second reduction in Average Handle Time (AHT). Digitization of as much as possible to create a paperless environment.
Governance Risk and Compliance Practice
Intelenet helps banks evaluate, formulate and execute their compliance strategy in alignment with Basel II Guidelines, SOX, International Financial Reporting Standards (IFRS), AML/KYC guidelines, to increase predictability, manage the impact of risk and capture business opportunities.
Intelenet’s capable consulting team has the requisite domain expertise and experience in Consulting and Implementation of Risk Management and Compliance Solutions across the organization.
- Integrated governance, risk and compliance: We help you develop a business-driven approach to improve the effectiveness of your governance, risk and compliance activities while reducing cost and complexity.
- Regulatory compliance and remediation: We help banks comply with new and existing regulations, including Sarbanes-Oxley, anti-money laundering (AML), privacy, and industry-specific laws and regulations. We can work with you to enhance your existing policies, systems, procedures and training to sustain improvements and prevent compliance failures. If you already have experienced a failure, we help you isolate and remediate it quickly and work with you to prevent further compliance violations.
- Enterprise Risk Management: We develop systematic approaches to the assessment of strategic, operational, financial and compliance risks to improve decision-making and reduce operational surprises. We help you integrate effective and meaningful risk management practices into your ongoing performance management, strategic planning and capital allocation processes. We can also help you establish sustainable reporting and monitoring processes that include your senior executive team and your Board of Directors.
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