Intelenet

Intelenet provides expert support to leading global telecom and wireless firms in the areas of inbound customer support and account management. We have set numerous industry benchmarks by achieving very high first-time resolution rates with minimal escalations. This has made Intelenet the preferred choice of clients in this market segment. Telecom services include:

Inbound Customer Support

Inbound Query Handling

Inbound Resolution

Achievements

	Intelenet developed a GUI-based solution for a leading U.S. mobile voice and data communications provider to better handle the various types of calls facing agents which resulted in a 30 second reduction in Average Handle Time (AHT).
	By honing the training curriculum for a leading U.S. mobile voice and data communications provider, Intelenet reduced training time from 5 weeks to 4 weeks thereby increasing agent production by 1 week for every new class.
	Intelenet improved the customer service rating, as measured by an independent survey, for a leading U.S. mobile voice and data communications provider.