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                  what we do:
             Travel & Hospitality
 

Given the dynamic nature of this market segment, Intelenet has been at the forefront in providing consistent process improvements to handle industry requirements.

Travel and hospitality services include:
Inbound Sales
Cross Sell and Up Sell
Inbound query handling
Customer Service
General Reservations
Baggage Enquiries
Tours
Fares and Pre-Paid Ticket Questions

Achievements

Intelenet developed an electronic knowledgebase navigation solution for Britain's association of train operating companies, which reduced AHT by 3 minutes (30%).
Contact Center Management
Transaction Processing
Accounting Services
Process Consulting
Industry Focus
Domestic Capability
 
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Articles & Whitepapers
  The hospitality industry is increasingly adopting outsourcing, especially for business transformation and cost leadership and using the state-of-the-art services offered by BPO's to improve the customer facing processes.. Read More
  Social Media is redefining the way travel companies market to consumers and business prospects. A large number of Travel Companies are increasingly using blogs, Facebook, Twitter,and other social means to reach customers in a better, most cost effective manner than traditional advertising allows. Social media, which includes social networking, user views, syndicated videos, and blogs is expected to grow the fastest and become the third largest interactive marketing spend category in 5 years.. Read More
   
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