The Banking and Financial Services (BFS) industry has been a core focus area for Intelenet since inception in 2001. Our value proposition in this area goes beyond just cost savings and quality – we have been delivering strategic impact by way of increased productivity and continuous process improvements to international banking and financial services organizations across retail banking, business banking and shared services.

Key impacts delivered to global banking clients include:

• Continuous process improvement effort leading to productivity increase of 20% and cost benefit of 20% over the past 10 months to Banks.
• Turn Around Time of Claims Processing reduced significantly – 1 to 2 business days compared to client target of 6 business days .
• Reduced processing time by 8% pts, thus offering a higher productivity.
• Abandonment Rate maintained well below 0.5% against the client target of 5%. 
• Accuracy level maintained at 98% against the client target of 95%.
• Surpassed Service Levels by 15% consistently (95% against the client target of 80%)

• Efficient management of high volume fluctuations. Managing aggressive growth to accommodate higher volumes and new client processes.
• Proven experience in delivering complex Banking operations across multiple geographies and over 100 systems.
• Wide Geographic presence (19 centres in India, 3 in USA, 1 in Mauritius and Philippines, 2 in Latin America) resulting in an inherent provision of business continuity for banks.
• Ability to process ‘low-ticket’ transactions and recover written-off items to Bank’s P&L (e.g. Account reconciliation, POD, etc).
• Technology innovation through digitization by has resulted in process automation in various areas such as:

Our Value Maximizers

• Techno Business

• Process Consulting

• Governance Risk and Compliance Practice

Insurance (Property & Casualty and Life & Health)

Intelenet has an in-depth understanding of the insurance industry, including insurance providers, carriers, brokers and administrators. We have created industry specific training modules that have helped us to reduce error rates to less than 3%, which is comparable to industry best standards. Whether we are providing customer support or back-office processing, we have a proven track record in exceeding client service level agreements (SLAs). Our insurance services include:

Property & Casualty

	Customer Care
	Package Endorsements
	Casualty Endorsements
	Premium Audit

Life & Health Insurance

	Indexing
	Invoice Processing
	Claims Processing
	Advanced Invoicing
	Policy Administration

Intelenet plays a crucial role in the time-sensitive, demanding retail industry by delivering a high level of customer satisfaction in a high-volume environment. Fast, effective customer service, customer retention and up selling are the key responsibilities of Intelenet's retail team. Retail services include:

	Outbound Telemarketing
	Cross Sell/ Up Sell
	Inbound Order Taking
	Inbound Customer Service
	Mailroom Processing
	Transaction Processing
	Inventory Accounting
	Invoice Clearance

Telecommunications

Intelenet provides expert support to leading global telecom and wireless firms in the areas of inbound customer support and account management. We have set numerous industry benchmarks by achieving very high first-time resolution rates with minimal escalations. This has made Intelenet the preferred choice of clients in this market segment. Telecom services include:

	Inbound Customer Support
	Inbound Query Handling
	Inbound Resolution

Given the dynamic nature of this market segment, Intelenet has been at the forefront in providing consistent process improvements to handle industry requirements.

Travel and hospitality services include:

	Inbound Sales
	Cross Sell and Up Sell
	Inbound query handling
	Customer Service
	General Reservations
	Baggage Enquiries
	Tours
	Fares and Pre-Paid Ticket Questions