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              what we do:
               Transaction Processing

Intelenet provides highly secure, backend support and processing of large volumes of transactions for its clients. Our systematic approach towards security, training, quality control and service delivery helps us consistently perform above the client's enterprise averages. Intelenet's accuracy and service quality levels match the regulatory and company requirements of those of United States and United Kingdom.

Intelenet started with 60 agents working on behalf of a leading global credit reporting bureau and now has >600 agents, and has added client's Canadian volume as well.
Intelenet created a paperless workflow solution for a leading global credit reporting bureau, enabling quick retrieval of credit report orders for processing.

Our efficiency focus is on productivity and agent utilisation, while our effectiveness focus is on turnaround time, accuracy and end-to-end workflow. This is evidenced by the following sampling of our work:

Transaction Processing services include:

Generic
Data entry
Application processing
Rule set processing
Judgement processing
Order and payment processing
Credit card, check by phone
Direct debit

Banking
Customer details amendment
Mortgage processing
Underwriting and Assessment of loans
Corporate loans processing
  a) Letter of credit processing
  b) Fund transfers
  c) Collateral management
Item processing

Life and Pension
New business
Claims

Property and Casualty
Quotes
Customer service
Claims
Endorsement
Collections

Healthcare
New business
Claims
Provider collections

 
Deep Industry Focus
  Our expertise spans a wide range of inbound, outbound and back-office services. Find more
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