TAP™- Our DNA
At Intelenet®, TAP™ is our DNA
The TAP™ framework - Technology, Analytics and Process Excellence - aims at deploying our core capability to enable a paradigm shift in managing processes and services. Intelenet® believes in constantly surpassing the benchmarks, and has instilled this drive for exceptional performance into our operational DNA.
TAP™ is an amalgamation of our capability from the fields of Technology, Analytics and Process Excellence, working closely with our Operations teams to identify and implement transformational projects for our clients. We focus on solutions driven by Technology and Knowledge Services to deliver additional value to our clients.
The TAP™ framework allows us to match the pace and impact of change in today’s dynamic environment to identify and implement transformational projects and agile solutions for our clients. We deploy our core capability in TAP™ to assess the operational environment and use knowledge-driven insights to:
- Provide enhanced Customer Experience
- Improved Efficiency and Reduced Costs
- Explore untapped Opportunities
- Process Excellence
In keeping with our commitment to deliver exceptional and value-driven multichannel services, Intelenet® uses technology and tools for enhancing and evolving the output of every process. We recommend technology products enhancements that exemplify Customer Experience and enhance businesses with year-on-year productivity gains and tangible return on investment.
To date we have over 120 applications and technology products and a dedicated team of ~180 digitization experts that help us drive various elements of Operational Excellence, including but not limited to Knowledge Management, Outsourcing Enablers, I-Banking, Multiple ERP systems, Phantom Robotics Process Automation (PRPA), Reporting and Compliance, Productivity & Quality.
Our robust technology enablers include Knowledge Management products, Speech Analytics, ICR, Virtual Assistant for optimized service delivery. In-house software solutions include iFARE™, iSAFE™, iFlow™, Inspire™, iResolve™ and many more.
For more details, refer to ”I-Toolbox”
Intelenet®’s analytics service suite encompasses text analytics, statistical modelling and analysis, predictive modelling data aggregation, data visualization, deployment of analytical models, dashboard reporting and model maintenance, solution deployment, software needs assessment and deployment and customized analytics training and mentoring.
We deploy technology products for statistical analytics and predictive modelling. As part of our commitment to continuously strengthen our service delivery, we initiate analytical studies on Operations and Delivery metrics to assess opportunities for improvement.
We have proven track record of developing best in class BI/MI solutions for:
- Real-time Analytics and Reporting – Operations Analytics, Customer Analytics
- Data, Text and Web Analytics to derive actionable insights
- Risk Analysis, Fraud detection & prevention
- Cash Forecasting
For more details, refer to ”Next Gen Solutions”
P: Process Excellence
At Intelenet®, we work relentlessly to continue improving performance, design, execution and capabilities. We leverage our learnings and best practices to deliver operational excellence, superlative service delivery and improved ROI for all our clients
Intelenet’s Process Excellence framework aims to provide long-term strategic value to clients' business needs through on-going process improvement and cost reduction initiatives. Professionals with strong analytics and Six Sigma background and excellent business acumen work in collaboration with client’s operations team to re-engineer processes. We aim to enhance operational and performance efficiencies by conducting independent root-case analysis on identified gaps, issues and challenges at process and functional levels.
- Process benchmarking and streamlining through automation
- Metrics driven process management
- Customer effort reduction for better NPS