• Contact Us Today USA Tel: +1-516-218-8876 Extn: 58892 UK Tel: +1-516-218-8876 Extn: 58890
  • InteleTravel

    Intelenet® Travel Solutions

    USA
    Tel: +1-516-218-8876 Extn: 58892
    UK
    Tel: +1-516-218-8876 Extn: 58890

THINK TRAVEL, THINK INTELENET
Travel @ Intelenet

We at Intelenet® Global Services provide end to end solutions to some of the world’s most renowned travel companies. We specialize in providing travel specific sales, customer service and back office operations for our clients.

  • 1.4 million travel calls/transactions handled per year

  • The deployment of an in-house developed I-Fare™ tool resulted in 25% efficiency gains in the applicable re-schedule calls

  • 4,123 employees currently working on travel processes

  • Multi-lingual travel capability

  • At Home Agent Model

  • In-depth travel experience gained through sector work for 15+ years

  • Expertise across all GDS(Global Distribution System) platforms

  • Award winning in-house developed travel process automation tools

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Travel Capabilities
  • Voice Operations

    • Customer Acquisition

      • Up-sell / Cross-sell
      • Travel Information and Quotes
      • Booking Flights/ Hotels/ Packages/ Cars
    • Customer Service & Escalations

      • Amendments/ Cancellations
      • Service Enquiries
      • Queues Processing
      • Schedule Changes
      • Loyalty Programs
      • Customer Retention and Complaints Resolution
    • Helpdesk Support

      • B2B support for agencies
      • Tier technical support for Global Distribution System (GDS)
  • Data / Back Office Operations

    • Fulfilment & Contract Loading

      • Ticketing and Quality Check
      • Dupe Booking Checks
      • Rebooking for schedule changes
      • Back-office queues
      • Agency Debit Memos (ADM)
      • Advance Passenger Information System (APIS)
      • Contract Processing
    • F&A

      • General Ledger Accounting
      • Accounts Payable
      • Accounts Receivables
      • Fixed Assets
      • Mid Office Reports
      • Reporting and Reconciliation
Value Delivery Highlights
  • Travel Domain Expertise

    End to End Solution Provider for some of the leading travel companies in the world across all areas of long term relationships as Voice (Telesales, Customer Service, Escalations, Support Helpdesk) as well as Data/Back Office Operations (Fulfillment, Contract Loading, F&A)

  • GDS Expertise

    We have our frontline Tier 1(Ticketing) to ,T2(Exchanges ) to Tier 3 (Escalation Desk)trained to become the experts in all leading GDS used worldwide, such as Amadeus, Galileo, WorldSpan, Sabre and Apollo

  • Product Expertise

    We have experts handling multiple products to provide support for Flights, Hotels, Packages, Car Rentals, Travel Insurance, Attractions and Tours.

  • Value Added Services

    We provide frequent Value Added services to our client for improved profitability and reduced costs by strengthening the process through the step case of TAP(Technology, Analytics and Process Excellence). Accurate , faster and smarter way of calculating refund amount/ penalties by iFARE

  • Subject Matter Expertise

    Flexibility to assist spikes and disruptions

  • 15+ years

    of experience in Travel across the Leadership Team

TAP – Technology, Analytics and Process Excellence
Benefits Delivered
Call handling capacity increased by 25% due to reduction in AHT by 20%
Additional annualized revenue of $1.4 million USD with $565,000 USD in 2015
Service levels increased by over 25%
Over $636,000 savings made through additional calls taken due to AHT improvement and 4% improvement in abandon%
16% improvement in PPH from 6.8 (avg.) to 7.9 (avg.)
Additional revenue opportunity of over $10 million USD
Cost per call reduced from $2.48 USD to $2.18 USD
15+ years - Experience in Travel across the Leadership Team
Intelenet's Travel Capability Overview

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